I changed my device and now I can't play the worlds purchased on my previous device. / I transferred data using my Nintendo Account, but my purchase status wasn't restored.
■ If the new device is of the same device platform as your old one:
Use the same operating-system account (your Apple ID or Google Account) that you originally used to purchase the game to download and install Super Mario Run on your new device. Then, launch the game and tap Restore Purchase from the purchase screen in World Tour. This will allow you to restore your purchase status without repurchasing the game.
Note: If you use an account different from the one you originally used, or if you purchase the game for a second time, you will be billed a second time.
■ If the new device is a different device platform than your old one:
The purchase status cannot be carried over between different device platforms. Please be aware that you will be required to repurchase the content in order to play all courses. However, if you linked the previous device to your Nintendo Account, you can carry over data such as collected coins, Rally Tickets, Toads, etc.
I can't link my Nintendo Account. Support Code 804-3905 is displayed.
The Nintendo Account you're trying to link has already been linked to Super Mario Run user data. A single Nintendo Account cannot be linked to multiple sets of Super Mario Run user data.
■ If you'd like to link to a Nintendo Account with your current user data:
Try a Nintendo Account that has not yet been linked to Super Mario Run user data.
■ If you'd like to transfer user data to a Nintendo Account that's already linked with other user data:
Please follow the steps below:
I can't link my Nintendo Account. Support Code 804-3904 is displayed.
If you're seeing this support code, please try the following.
■Steps:
・Make sure your Safari browser is not set to private browsing (private window).
・Open your device's Settings menu, tap Safari, tap Advanced at the bottom of the menu, and then turn off Block All Cookies.
・Open your device's Settings menu, tap Screen Time, Content & Privacy Restrictions, Content Restrictions, then set Web Content to Unrestricted.
・Open your device's Settings menu, tap Face ID & Passcode, then turn off Password AutoFill.
・If you're using the below apps or software related to data transmission, review and temporarily adjust your settings.
・Security software
・Content blockers
・VPN apps
・Turn off Low Data Mode by opening your device's Settings, then tap Cellular, Cellular Data Options, then Data Mode.
After you have checked these settings, try to log in using the below URL via the Safari browser, instead of from within the Super Mario Run app.
https://accounts.nintendo.com
If you are able to log in, try linking your save data again.
Note: Setting options may differ depending on OS version.
My user data was deleted. Is there any way to restore my save data?
■ If you previously linked Super Mario Run to a Nintendo Account:
Please follow the steps below to restore your data:
■ If you did not previously link Super Mario Run to a Nintendo Account:
You will not be able to transfer previous user data.
I purchased the full game but cannot play all the courses.
To play all the courses in the different worlds, you must clear them in sequential order starting with World 1-1. You'll need to clear each course, one after another, to save Princess Peach.
If the courses still do not become available, please try closing the game entirely and launching it again.
Note: Purchase status may take several hours to be reflected.
Be careful that you do not uninstall or delete Super Mario Run from your device.
After clearing World 6-4, World ★ has appeared. However, it appears locked and I can't access it.
Each course in World ★ requires a specific mission to be cleared in order to play. Please check whether or not you have cleared the appropriate missions.
I can't clear the missions required to play the courses in World ★.
Check out Tips for Clearing World ★ Missions via the in-app notifications for some help.
I linked a Nintendo Account but I can't receive Toad.
If you have already linked a Nintendo Account, the character Toad can be redeemed by going to Menu -> My Nintendo -> Rewards. After redeeming the reward, you can collect Toad from the Gift Box in your kingdom.
I can't receive Purple Toads or Yellow Toads even after clearing World 2-1 and beyond.
You must purchase all the worlds in order to get Purple Toads and Yellow Toads.
After purchasing the worlds, they'll come to your kingdom after you win specific stages of Toad Rally, after clearing courses in World 2-1 and beyond.
Note: You cannot get them from free daily stages.
What kind of game is Super Mario Run?
Super Mario Run is a game where Mario runs across numerous worlds, seeking to rescue Princess Peach from Bowser and restore the kingdom.
Can I play Super Mario Run for free?
The game is free to download.
You will be able to download and enjoy a portion of Super Mario Run for free, and you can also enjoy all of the game content available after paying a set purchase price.
Note: Internet connectivity required to play; data charges may apply.
Can I play Super Mario Run with friends?
You can add friends, compete against them, and see Friend Lists.
Can I play Super Mario Run offline?
You cannot use it offline.
How old do I have to be to use Super Mario Run?
All ages can play this game.
What is World Tour?
World Tour is a mode where you rescue Princess Peach by clearing a number of courses.
What is Toad Rally?
Toad Rally is a mode where you compete against the gameplay data and scores of other players.
You can earn coins and convince Toads to join the Mushroom Kingdom by scoring better than your opponent!
What is Remix 10?
In this mode you'll play 10 short, consecutive courses remixed into a single round.
Daisy is lost somewhere along the way. If you make it far enough down the path, you can help her!
What is Coin Rush?
Coin Rush will happen when you pull off stylish moves, like vaulting over enemies or stomping them flat, in Toad Rally. The more moves you pull off, the more the meter will fill up, and when it's full, tons of coins will appear in the course!
What is a Super Mushroom?
A Super Mushroom is a helpful item that affects the character you are using. When Mario is small, a Super Mushroom will turn him into Super Mario!
If Luigi is small when he picks it up, he'll become Super Luigi!
If Mario or Luigi is already big or if a different character picks up the Super Mushroom, you'll be rewarded with coins instead.
What is a Super Star?
A Super Star is a helpful item that will make your character invincible for a certain amount of time. You can defeat most enemies while invincible, and you'll also pull in nearby coins!
What is a bubble?
If you make a mistake, such as falling into a pit, or you tap the bubble button on the screen, you'll pop into a bubble. While in a bubble, you'll automatically glide back toward the beginning of the course you're on. Tap the screen, and you'll pop out and continue running!
In World Tour, you can enter the bubble only twice. If something unfortunate happens a third time, you'll get a game over.
In Toad Rally, there is no bubble button to tap, but you also can't get a game over. You'll just keep popping into a bubble each time!
What is a Rally Ticket?
Rally Tickets are needed in order to take part in the Toad Rally mode. You'll need to use one ticket to play a single Toad Rally.
How do I get Rally Tickets?
You can get Rally Tickets by doing the following things:
・Clear a world in World Tour for the first time.
・Place a ? Block in your kingdom (you might get other items too).
・Play a bonus game (you may get something other than Rally Tickets).
・If they are being offered as a reward on My Nintendo, you can redeem them with points.
How do I increase the number of courses available in Toad Rally?
When you clear a world in World Tour for the first time, the number of courses available in Toad Rally will increase.
What is the kingdom?
It's a kingdom that was destroyed by Bowser when he kidnapped Princess Peach.
You can rebuild the kingdom by building structures with the help of the Toads that join after victories in Toad Rally.
How is the color of the Toads that come to my kingdom decided?
The kinds of Toads that will join your kingdom depend on the courses you compete on in Toad Rally.
I can't increase the number of Toads in my kingdom any more!
Due to strict zoning rules, there is a limit to how many Toads can live in your kingdom at a time.
If you win a Toad Rally after you've reached the maximum number of Toads, some old Toads will leave so that the new ones can move in. How nice!
How do I remove the Thwomps that are in my kingdom?
If you've collected a hammer from World Tour, you can use it to remove the Thwomps by selecting Hammer while in the Kingdom Builder.
How do I increase the number of items I can place in my kingdom?
You can increase the number of items available to place by gathering new Toads in your kingdom or fulfilling other conditions. You can check these conditions in the Shop menu from within the Kingdom Builder.
How do I defeat an opponent in Toad Rally?
By collecting lots of coins and pulling off stylish moves that impress the Toads, you can increase your score.
Check out the Tips and Tricks section in the Notebook for more information.
What happens when you lose to an opponent in Toad Rally?
If you lose to an opponent, the Toads that came to cheer you on will leave your kingdom. Although it's sad to see them leave, the number of Toads that leave when you lose is less than the number of Toads that join when you win. Plus, even if you lose, you get to keep the coins you collected during the rally.
Keep playing to gradually increase your number of Toads!
What kinds of good things happen when the enemies' levels go up?
Defeating lots of enemies will cause the enemy level to go up. When the level of an enemy increases, you will receive more coins each time you defeat that enemy in Toad Rally.
How do I raise the level of my castle?
When you win Toad Rally, Toads will come and join the kingdom.
As the number of Toads in your kingdom goes up, the level of your castle will increase.
How do I access characters besides Mario?
You can play as the additional characters by fulfilling the conditions for unlocking those characters.
These conditions can be checked by tapping on the character you want to learn about in the Characters section of the Notebook, under Menu.
What is a Friendly Run?
Friendly Run is a mode in which you can practice by challenging your friend's play data and score.
From your kingdom, select Friends and then touch Run next to the friend you want to challenge.
You don't need Rally Tickets to play a Friendly Run, but the number of Friendly Runs you can play in one day is determined by how many World Tour stages you have cleared. Your coins, Toads, and the number of enemies defeated will not increase from Friendly Run.
The buildings and decorations in my kingdom have changed!
In Remix 10, if you set Place in Kingdom to On, the buildings and decorations you earn in this mode will be automatically placed in your kingdom when you receive them. Items will be placed randomly in any empty spots. However, if there are no empty spots, the new items will take the place of previously placed items.
But don't worry, your items aren't gone! If something has been put away, you can find it by going to the main screen and tapping Build, and then Place.
What devices is Super Mario Run compatible with?
(For iOS)
This game is compatible with iPhones, iPod touches, and iPads running iOS 12 or higher.
(For Android)
This game was compatible only with Android devices running operating system 5.1 and later.
Operation is not guaranteed on all devices with the Android operating system listed above or higher installed. Certain specifications and features of your device may affect the game's performance. For more information, refer to the section "What devices is Super Mario Run compatible with?" at https://supermariorun.com/en/#faq.
Note: More information on your specific device's operating system may be available soon.
Note: The following issues occur on devices using OpenGL ES 2.0 (some devices sold in the past).
・ The game may run slower and loading times may take longer.
・ The app may crash while the game is running.
Regarding certain devices with Google Play (addition for 4/3/2019)
We have confirmed that the game no longer runs as expected on certain devices using Google Play, including the Samsung Galaxy Tab 3 10.1 and the Google Chromebook. Specifically, devices using certain processors (x86 and x86_64 achitecture) will no longer be supported.
Although these devices may still run Super Mario Run, please be aware that the game may not perform as intended.
These devices include:
・Samsung Galaxy Tab 3 10.1
・Samsung Chromebook 3
・Google Chromebook
・HP Chromebook 11 G5 / 11-vxxx
・Asus ZenFone 2 (ZE551ML)
・Asus ZenPad 10 (Z300C / Z300CL)
・Acer GT-810
・Acer Chromebook 15 (CB3-532)
・RCA 7 Voyager
・Lenovo Yoga Tablet 2 -1050F
・Lenovo YT3-X90F/Yoga Tablet 3 Pro
・Other Android OS devices using the processors noted above.
The list of supported devices may change in the future. We apologize for any inconvenience and thank you for understanding.
Which languages are supported?
You can check which languages are available by going first to Settings under Menu, then accessing Options, and then selecting Language.
Can multiple users use one device?
You cannot switch between users on one device.
Can I share Super Mario Run data between multiple devices?
If you link the game to a Nintendo Account, it's possible to use Super Mario Run user data across multiple devices.
When you first start up Super Mario Run on a new device, simply select Link when you are prompted about a Nintendo Account.
However, you cannot use Super Mario Run user data on multiple devices at the same time.
Can I transfer Super Mario Run data to another device?
If you link to your Nintendo Account, you can continue to play using the same user data from Super Mario Run on another device.
Once you have linked your old device with a Nintendo Account, you must then start Super Mario Run on the new device and select Link when you are prompted about a Nintendo Account.
Note: If you access your play data on a different device platform, you'll need to repurchase the game to play World Tour beyond World 2-1.
Note: If you access your play data on another device on the same platform, you'll need to restore the purchase via that device's account after installing the game. No additional purchases will be required.
How do I set my Mii as my player icon?
If you link to a Nintendo Account that has a Mii character registered to it, your Mii character will be set as your player icon.
*For information on how to register a Mii character to your Nintendo Account, refer to the My Nintendo section of the Nintendo Support website.
What happens when I change Rendering Setting in Options, under Settings?
If you change Rendering Setting to Low, the images displayed will not be as smooth but Super Mario Run will use less battery power.
What happens when I change Graphics Setting in Options, under Settings?
If you change Graphics Setting to Low, the rendering resolution will be lowered and the images will look less detailed. However, gameplay may look smoother. Use this setting if movement looks stilted while you are playing.
How can I change my language setting?
You can change your language by going first to Settings under Menu, then accessing Options, and then selecting Language.
Can I change my country/region setting?
Follow the steps below to change your country:
-When Linked to a Nintendo Account-
Change the country/region setting for your Nintendo Account. You can access this option via the Edit profile menu.
-When Not Linked to a Nintendo Account-
Change your country/region by choosing a country or region in Country/Region under Options, found within Settings in Menu.
Note: You should only change country/region settings when your country/region of residence has actually changed.
How can I disable push notifications?
You can access the settings for push notifications by tapping first on Menu, then Settings, and then Options.
Super Mario Run isn't working properly!
Please try restarting Super Mario Run.
Note: Take care not to accidentally delete the Super Mario Run game by mistake.
If restarting doesn't help, you can try tapping Having trouble? on the game's start screen, then tapping Redownload Data, and then restarting the game.
How do I delete the save data in Super Mario Run?
You can delete your save data by going first to Settings under Menu, then accessing About This App, and then tapping Delete Save Data.
Please note that your data (including coins and any Rally Tickets you have) cannot be restored once it has been deleted.
If I delete the save data for Super Mario Run, can I recover my save data?
If you choose to delete your save data (including coins or Rally Tickets you own), the data cannot be restored.
What happens if I uninstall the Super Mario Run game from my device?
You will no longer be able to play Super Mario Run. Also, unless you have linked the game to a Nintendo Account prior to deleting it, all of your data (including any content you've purchased and any Rally Tickets you have) will be lost and you will need to start the game over from the beginning.
Please avoid doing this.
If I delete Super Mario Run from my device, will I need to purchase the locked worlds again if I reinstall?
If you use the same Apple ID or Google Account used to purchase content previously, there is no need to purchase the content again.
On the purchase screen, select the Restore Purchase button to unlock worlds.
Note: There may be a limit to the number of devices you can restore purchases on.
If I am using the same Apple ID or Google Account on multiple devices, do I have to purchase Super Mario Run on each of them?
If you use the same Apple ID or Google Account used to purchase content previously, there is no need to purchase the content again.
On the purchase screen, select the Restore Purchase button to unlock worlds.
Can I use Family Sharing for paid content?
(iOS only)
Family Sharing via iCloud for in-app paid content is not supported.
I can't hear the sound!
If the game's sound doesn't work, check the following settings:
■Device Settings
・Make sure the device isn't in Silent (muted) Mode
・Check the device's volume level
・Check to see if the device is in Headphone Mode
Note: When adjusting the volume, if "Headphones" is displayed, the device is possibly in Headphones Mode. Disable Headphones Mode and check the sound again.
Note: Steps to change settings differ by device; please contact customer support for your device for further support.
■Game Settings
・From the kingdom screen, select Menu > Settings, and make sure Music and Sounds are both set to On
If the instructions above do not solve the issue, try the following:
・Relaunch Super Mario Run
Note: Be careful not to accidentally delete (uninstall) Super Mario Run.
・If relaunching Super Mario Run doesn't resolve the issue, restart your device
・If the game's launch screen is visible, touch Having Trouble? > Redownload Data
In what countries is Super Mario Run available?
Please see "Availability by country" on Super Mario Run's official website for a list of the countries in which it is available.
As of May 31, 2023, you can no longer choose Russia as your country when you create a new Nintendo Account or change your Country/Region in the account settings.
Additionally, you can no longer choose Russia as your country when you start the Super Mario Run game or change your Country/Region in the game settings.
However, please note that players whose Country/Region is currently set to Russia will still be able to play Super Mario Run.
We appreciate your understanding and cooperation on this matter.
What is a Nintendo Account?
A Nintendo Account is required for making use of Nintendo's membership service, My Nintendo. It's free to register an account (https://accounts.nintendo.com).
In Super Mario Run, you can sign up by tapping the Link button.
Note: A Nintendo Account is different from a Nintendo Network ID.
What can I do if I link to a Nintendo Account?
If you link a Nintendo Account to Super Mario Run, you can do the following:
・Use your user data on multiple devices.
・Transfer your user data to another device.
・Earn My Nintendo points, which you can exchange for rewards.
How can I link Super Mario Run to a Nintendo Account?
You can link Super Mario Run to a Nintendo Account by tapping the Link button.
If you link to a Nintendo Account, what data can you carry over?
You can access your user data on another device by linking Super Mario Run to your Nintendo Account. If you do this, you will keep all your coins, Toads, Rally Tickets, Kingdom Builder buildings, etc.
Your purchase status will not be carried over when you access your user data via your Nintendo Account. You can check your purchase status through your smart device's account.
Note: If you access your play data on a different device platform, you'll need to repurchase the game to play World Tour beyond World 2-1.
Note: If you access your play data on another device on the same platform, you'll need to restore the purchase via that device's account after installing the game. No additional purchases will be required.
My dog ate the piece of paper I wrote my Nintendo Account password down on...
You shouldn't write your password down anywhere.
Also, if you've forgotten your Nintendo Account password, please reset the password using the Forgot your password? link (https://accounts.nintendo.com/password/reset) found on the Nintendo Account sign-in page.
Once a Nintendo Account has been linked to this game, can the link be removed or can I switch to a different Nintendo Account?
It is not possible to remove the link between this game and a Nintendo Account.
Also, unless you delete your Super Mario Run user data, you cannot switch to a different Nintendo Account.
Note: If you delete your user data, you cannot restore that data. This includes any coins and any Rally Tickets you have.
Is it possible to restart Super Mario Run from scratch after linking to a Nintendo Account?
You can restart Super Mario Run from scratch by deleting your Super Mario Run user data.
The steps for deleting your user data are described in the answer to the "How do I delete the user data in Super Mario Run?" question in this FAQ.
*If you delete your user data, you cannot restore the data (including any coins and any Rally Tickets you have).
Is it possible to use the same Super Mario Run data with multiple Nintendo Accounts?
No, it is not possible. Only one Nintendo Account can be linked to one set of Super Mario Run data.
What happens if I link a Nintendo Account and then decide I want to delete the Nintendo Account?
All Super Mario Run data (including any content you've purchased and any Rally Tickets you have) up to the moment you deactivate your account will be deleted from your device.
If you want to use Super Mario Run again, you will have to delete the game and reinstall it. You can then start using Super Mario Run from the beginning.
Note: After you deactivate a Nintendo Account, if you reactivate and relink your Nintendo Account within 30 days, your Super Mario Run data will be restored.
Nintendo Account cannot be linked using the Link button.
If you cannot link a Nintendo Account using the Link button, please try the following steps.
1) Use a web browser to access https://accounts.nintendo.com/
2) Select Create a Nintendo Account to make an account
Note: If you already have a Nintendo Account, please log in.
3) Launch Super Mario Run
4) In Super Mario Run, on the upper right of the kingdom screen, select the Link icon > Link to Nintendo Account
5) Log in to the Nintendo Account you created
6) The account should now be linked
What is My Nintendo?
My Nintendo is a member service provided by Nintendo that is available to users with a Nintendo Account.
It allows users to earn My Nintendo points when using Nintendo products, such as Super Mario Run.
My Nintendo points can be redeemed for My Nintendo rewards.
How can I start using My Nintendo?
Create a Nintendo Account and link Super Mario Run to your Nintendo Account to start using My Nintendo.
You can link Super Mario Run to a Nintendo Account by tapping the Link button.
How can I earn My Nintendo points?
You can earn points by completing various missions.
After you have linked a Nintendo Account, you can find out which missions are available by tapping My Nintendo.
Note: In Super Mario Run, the type of My Nintendo points awarded is Platinum Points (Super Mario Run). For details about how points work, please visit the FAQ page on the My Nintendo website (https://my.nintendo.com).
How can I get rewards?
After you have linked a Nintendo Account, you can redeem your points for rewards by first tapping My Nintendo and then tapping Rewards. You can then confirm the reward you want and redeem your points for it.
Note: Be aware that rewards may have fixed availability periods or a limit on the number of times they can be obtained.
I completed a mission but didn't receive any points. What should I do?
Have you linked Super Mario Run to your Nintendo Account?
Some missions have conditions, such as a limit on the number of times they can be completed. Please check the specific missions for details.
How can I check how many points I received from completing a mission?
After you have linked a Nintendo Account, you can check how many points you received in Super Mario Run by tapping My Nintendo.
What sorts of things am I able to do by becoming friends with someone in Super Mario Run?
You can see your friend on the Friend List and their play data, as well as race against their scores in Toad Rally.
How do I add friends?
The following are ways to add friends:
Can I add friends by sending an invite through e-mail and other means?
You can add friends by sending an invite URL via e-mail or other means and then having them submit a friend request by doing the following:
After opening the Friend List, tap Invite to open the Invite Friend screen. Then select how you want to send the invite.
A message containing an invitation URL will be created, which you can send to your friend.
Once the user has accessed the link and followed the instructions for sending you a friend request in Super Mario Run, you'll be able to accept the request by first tapping Accept from your Friend List and then Approve.
Related question: "How can I add friends?"
How do I add a friend using a player ID?
The method described below will allow you to find friends using a player ID.
In your Friend List, tap the Add icon and enter your friend's player ID. Once you've done that, tap search, and then send your friend a friend request!
All your friend has to do is accept your friend request.
Related question: "How can I add friends?"
How do I find my own player ID?
You can check your own player ID by going to your Friend List and tapping the Add icon.
If I see an invite from a friend, how do I accept it?
You can accept a friend request by tapping the Accept icon on your Friend List, tapping a waiting request, and then tapping Approve.
Related question: "How can I add friends?"
Can I become friends with someone who uses a device other than a mobile phone, such as a tablet?
Yes, you can become friends with a user who uses a device that isn't a cell phone, as long as the device can run Super Mario Run.
How many friends can I add?
You can register up to 1,000 people as friends.
How can I remove a friend?
To remove a friend, open your Friend List, tap the friend you want to remove, tap Remove Friend, and then tap Yes.
Will Toad accept cash or a credit card in the Shop in Super Mario Run?
You cannot use cash or credit cards at the Shop.
Toad can only accept the coins you have collected while playing Super Mario Run.
What can I use coins for?
You can use coins to get items within the Build menu.
What do I use a Rally Ticket for?
A Rally Ticket is used to play Toad Rally.
Can I purchase Rally Tickets?
You cannot purchase Rally Tickets.
Instead, you can get Rally Tickets by clearing worlds in the World Tour mode, by playing bonus games, or from inside ? Blocks.
Where can I purchase Worlds?
If you tap the icon for courses that have not been purchased in the World Tour, a button will be displayed that leads you to the purchase screen.
(For iOS)
The purchase will proceed using the payment method (credit card, iTunes card) associated with your Apple ID. Please contact Apple Inc. if anything is unclear regarding the purchasing procedure.
(For Android)
The purchase will proceed using Google Play payment methods from your Google account (credit card, payment along with your telecommunication carrier bill, Google Play gift card). The availability of payment methods may vary by country.
Please contact Google Play Help Center if anything is unclear regarding the purchasing procedure.
How do I get coins?
You can get coins by doing the following:
・Collect coins in World Tour.
・Collect coins in Toad Rally.
・Receive coins in bonus games.
・Receive coins as a reward from My Nintendo.
If I reinstall Super Mario Run, will things like my Rally Tickets disappear?
If you link Super Mario Run to a Nintendo Account, it will be possible to continue using things like your Rally Tickets or the content you've purchased.
Note: You cannot restore a purchase via your Nintendo Account.
Please see the question “If you link to a Nintendo Account, what data can you carry over?" for more information about purchase status.
If I change devices, will things like my Rally Tickets disappear?
If you link Super Mario Run to a Nintendo Account, it will be possible to continue using things like your Rally Tickets or the content you've purchased after changing devices. You cannot restore purchases via your Nintendo Account.
Please see the question “If you link to a Nintendo Account, what data can you carry over?" for more information about purchase status.
I can't purchase any Worlds! What should I do?
(For iOS)
Purchasing in Super Mario Run is handled using the App Store's payment system.
Please contact Apple Inc. for details regarding the payment process.
(For Android)
Purchasing in Super Mario Run is handled using Google Play's payment system.
Please contact Google Play Help Center regarding the payment process.
I bought something by accident.
We do not offer refunds for purchases. Please be careful when making a purchase.
I bought something, but it doesn't show up in the game.
Please try restarting the game.
It may sometimes take an extended period of time for a purchase to appear. Be careful not to delete the Super Mario Run game from your device.
If restarting the game and waiting does not solve the issue, please use the Inquiries functionality.
I got an error when I made a purchase.
If an error is shown when you purchase content, please try restarting the game once to see if your purchase appears.
If your purchase doesn't appear right away, it's possible that it will be delayed for a few hours. Please wait a short time.
Depending on the error, it may also be possible to make the purchase take effect by going to the purchase screen again.
I can't purchase the full game on my Android device (support code 804-9174)...
It's possible you have not registered a Google Account to your current device.
Go to the settings menu on your device, tap Accounts, and then Add account to register your Google Account.